❓ Frequently Asked Questions (FAQs) – Syukon

🔹 Orders & Shipping

1. How long will it take to receive my order?
Orders are usually delivered within 5–7 business days across India.

2. Do you charge for shipping?
No, we offer free shipping on all orders.

3. How can I track my order?
Once your order is shipped, you will receive tracking details via email/WhatsApp. You can track your order directly on the courier partner’s website.

🔹 Payments & COD

4. What payment methods do you accept?
We accept secure online payments through major cards, UPI, net banking, and wallets.

5. Is Cash on Delivery (COD) available?
Yes, COD is available across India. COD orders must be confirmed via phone/WhatsApp before dispatch.

6. Do you store my payment information?
No, all payments are processed securely via trusted gateways. We do not store your payment details.

🔹 Returns & Replacements

7. What is your return policy?
We offer replacements/exchanges within 5 days of delivery. Refunds are not provided.

8. Who pays for return shipping?
The return shipping cost will be covered by us (Syukon).

9. Are there any non-returnable items?
Yes, undergarments, personal care products, and screen protectors are non-returnable for hygiene reasons.

🔹 Cancellations & Refunds

10. Can I cancel my order after placing it?
Yes, orders can be cancelled before shipping. Once shipped, cancellation is not possible.

11. Do you provide refunds?
No, we do not provide refunds. Only replacements/exchanges are available.

🔹 Product Quality & Warranty

12. Are your products genuine and quality-checked?
Yes, every product at Syukon is quality-checked before dispatch to ensure you receive only the best.